Last updated: 3 August 2026
Cookies are small text files that are placed on your computer or device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Like most financial services organisations, we use cookies for a range of tasks. These include allowing you to browse between pages, storing your preferences and generally improving your online experience. They can also help us understand how our websites are used, improve our services and support our marketing activities. We also use similar technologies such as web beacons (pixel tags), local storage, session storage, JavaScript and other browser-based technologies to perform these functions.
If you visit our websites, we may use these technologies to provide an online service better suited to the device you are using. They also help us maintain the security of our online services, support secure authentication, detect and prevent fraud, remember your preferences and improve your overall experience.
When you visit our websites, we collect information about how you interact with them. This may include information about the device or browser you use (such as device type, browser type, operating system, screen resolution, IP address and other browser identifiers), your interactions with our websites and online journeys, and your cookie preferences.
Some of our online services rely on cookies or similar technologies to function correctly. If these are disabled, certain features or services may not be available.
Some of the cookies we set are 'session cookies', which remain only for the duration of your browser session and are deleted when you exit your web browser. Others are 'persistent cookies', which may remain on your device or computer for up to 24 months after you have exited your web browser.
There are two ways in which cookies and similar technologies are set. First-party cookies are set by, or on behalf of, the website you are visiting. Third-party cookies are set by another organisation whose services are used on that website.
During your visit to the Investment Discounts On Line Limited digital estate, you may move between websites, applications or online services operated by us. These services may share cookies and similar technologies where appropriate to maintain security, support customer journeys and provide a consistent experience across our digital estate.
We may also use carefully selected third-party providers to support services such as payment processing, website functionality, customer authentication, analytics, digital communications and advertising. These providers may place cookies or similar technologies in accordance with your cookie preferences where required by law.
Some pages may also include embedded content or links to third-party or partner websites. Those organisations may set their own cookies or similar technologies when you interact with their services. Their use of cookies is governed by their own cookie policies and privacy information.
We may work with carefully selected third-party service providers who we authorise to place cookies or similar technologies on our websites where appropriate. These providers help us deliver essential website functionality, consent management, customer authentication, analytics, digital communications, payment processing and advertising services. Any third-party cookies or similar technologies will operate in accordance with your cookie preferences where required by law and are subject to the relevant provider's privacy information.
For example:
You can set your browsers to block or alert you about these cookies. It might mean that some parts of our site will not work correctly. You may not be able to access certain features of our websites.
Most of the information collected through cookies and similar technologies does not directly identify you. However, some information collected through these technologies may be considered personal information when combined with other information available to us.
Where cookies or similar technologies are used to remember your preferences, support secure authentication or enable you to continue an online journey, we take steps to minimise the amount of information stored and apply appropriate technical and organisational measures to protect it.
Where information can only be linked to you through additional information that is held separately and securely by Investment Discounts On Line Limited, it is treated as pseudonymised information.
We may use cookies and similar technologies in emails, digital communications and online services to understand how our communications are used and how customers interact with them.
For example, these technologies may help us understand whether an email has been opened, whether links have been selected, or how customers engage with our digital content. This information helps us improve our communications, services and customer experience.
Where these technologies require consent under applicable law, they will only be used where the appropriate consent has been provided.
The cookies used by us fall into one of four categories:
'Necessary' cookies and similar technologies are essential for the operation, security and integrity of our websites and online services. They enable core functionality such as navigating our websites, maintaining secure sessions, authenticating users, preventing fraud, remembering security preferences and providing services you have specifically requested.
These technologies may also be used to support secure customer journeys, such as allowing you to continue a quote or application, recognising a returning device where appropriate, or maintaining secure access to your account or quotation for a limited period.
Necessary cookies and similar technologies are not used to deliver advertising or build marketing profiles. They are required for our websites and online services to function correctly and cannot be disabled through our cookie settings. You can configure your browser to block these technologies; however, doing so may prevent parts of our websites from working as intended or make certain services unavailable.
Necessary and similar technologies used on our websites are:
Name of cookie |
Duration |
Type |
Description |
|
JSESSIONID |
Session |
First party |
A general purpose platform session cookie, used by our sites to maintain an anonymous user session by the server between page requests. |
|
SESSION |
Session |
First party |
A general purpose platform session cookie, used by our sites to maintain an anonymous user session by the server between page requests. |
|
IDOLAFF /
|
Persistent: 30 days /
|
First party |
Recording information regarding the source of the traffic delivered to our website so we can ensure the user receives the expected content and user experience. |
|
cookie_consent_level
|
Persistent: 1 year |
First party |
To remember the user's acceptance of our cookie policy and preferences on the type of cookies that the user has allowed to be set. |
|
_csrf |
Session |
First party |
Used to protect the website from cross site scripting attacks. |
|
AWSALB /
|
Session |
First party |
To allow us to deliver our service seamlessly from multiple services using a load balancer. The cookies simply record which server cluster is serving you. |
|
AWSALBCORS /
|
Session |
First party |
The AWSALBCORS cookie allows us to deliver our service seamlessly from multiple services using a load balancer. The cookie simply records which server cluster is serving you. |
|
AFFSOURCE |
Persistent: 2 days |
First party |
Records information regarding the source of the traffic delivered to our website so we can ensure the user receives the expected content and user experience. |
|
idol_gadget_vuex |
Persistent |
First party |
Records gadget data and requirements related to customers current gadget quotes, in order to provide basic functionality on our sites. |
|
IDOL_SPLIT_TEST |
Persistent: 7 days |
First party |
To improve user experience, we "split test" our customer journey (different versions of our website) using this cookie to record which version has been presented to you to deliver a consistent experience across multiple visits to our website. |
'Statistics' cookies and similar technologies help us understand how visitors use our websites and online services, such as which pages are visited, how users navigate through our websites, how long they spend on particular pages and whether they experience any technical issues or errors.
We use analytics and session analysis technologies to collect information in an aggregated or pseudonymised manner. This information helps us monitor, maintain and improve the performance, reliability and usability of our websites and online services.
Where possible, the information collected through these technologies is aggregated or pseudonymised and is not used to identify you directly. In some circumstances, these technologies may assist us in investigating technical issues experienced during an online journey or application.
Statistics cookies and similar technologies used on our websites are:
|
Name of vendor |
Duration |
Type |
Description |
|
Google Analytics and Google Universal Analytics |
Persistent: 2 years |
Third party
|
To allow us to analyse user sessions on our website, such as traffic source, session duration, and number of visits. Google Universal Analytics enables us to collect information about how visitors use our website, allowing us to make improvements where necessary. Using cookies, a randomly generated number is assigned on page requests on our website; with these we can analyse both visitor and campaign data. |
|
Microsoft Advertising Universal Event Tracking |
Persistent: 13 months |
Third party
|
Using Microsoft Advertising cookies, we are able to analyse user sessions on our website, such as traffic source, session duration, and number of visits. Microsoft Advertising Analytics enables us to collect information about how visitors use our website, allowing us to make improvements where necessary. Using cookies, a randomly generated number is assigned on page requests on our website; with these we can analyse both visitor and campaign data. |
| SessionCam: sc.UserId |
Persistent: 1 year |
First party |
Used to identify an individual unique visitor. The SessionCam reporting console can re-sort recorded sessions by a unique visitor. This means that multiple visits from the same unique visitor over a selected date/time range can be aggregated. |
| SessionCam: sc.Status |
Session |
First party |
Used to store the recording status through the visitor's session. This cookie is set on the first load of SessionCam. It stores whether SessionCam is to record the session or not. This cookie also stores data for whether ServiceTick web surveys are configured to launch however we do not use this functionality. |
| SessionCam: sc.ASP_NET_SESSIONID |
Session |
First party |
Used to identify the individual user session. This cookie provides the details needed to compile a recording showing multiple pages visited during a visitor's unique visit to a website. |
| SessionCam: sc.ASP_NET_SESSIONID |
Session |
Third party: SessionCam |
This cookie enables the SessionCam reporting console to maintain a view of a visitor's session across multiple domain names. Only used when a visitor goes across multiple domain names belonging to the same client within a single visit. |
| SessionCam: SessionCamTestCookie |
Deleted immediately |
First party |
This cookie is set when SessionCam initialises and is only ever used to ensure we can read and write cookies. Once this cookie has been set it is deleted immediately and if the cookie fails to set, SessionCam will not attempt to record. |
| SessionCam: sc.OptOut |
Persistent: 1 year |
First party |
Used to identify users preference about data capture (set for one year). The SessionCam recording JavaScript can detect this cookie to determine if a user has requested never to be recorded, or to have their information fully masked out. |
| SessionCam: sc.InTg |
Session |
First party |
The cookie is created when a brand new session starts and is simply used to keep sessions recording consistently to the same hostname (endpoint) from start to finish to ensure complete sessions run. |
| Glassbox: _cls_v |
Persistent: up to 5 years |
First party |
This cookie identifies customers who have used the site within the previous 5 years, allowing us to improve customer experience for returning customers. |
| Glassbox: _cls_s |
Session |
First party |
This cookie allows us to identify if you are a returning customer. |
'Preferences' cookies and similar technologies are used to enhance your experience when using our websites and online services. They allow us to remember the choices you make, such as your preferences, accessibility settings and other customisations, so we can provide a more personalised and consistent experience.
These technologies may also be used to support customer journeys by remembering information that enables you to continue an incomplete quote or application, maintain certain preferences during your visit, or improve the usability of our online services. This may include technologies used to test and improve different versions of our websites and customer journeys.
The information collected through Preferences cookies is not used to track your browsing activity across other websites for advertising purposes. If you choose to disable these technologies, some personalised features, saved preferences or enhanced functionality may not operate as intended.
Preferences cookies and similar technologies used on our websites are:
Name of vendor/cookie |
Duration |
Type |
Description |
| returningCustomer |
Persistent: indefinite |
First party |
To allow the site to identify customers who have visited previously. |
| *_SSKEY |
Persistent: up to 92 days |
First party |
Used to enable cashback tracking across multiple sessions. |
'Marketing' cookies and similar technologies are used to help us and our carefully selected advertising partners deliver more relevant advertising, measure the effectiveness of our marketing campaigns and improve the relevance of the advertisements you see.
Where you have provided the appropriate consent, these technologies may be used to:
These technologies may be provided by us or by carefully selected third-party advertising and technology partners. They may recognise that your browser or device has visited our websites and may use this information, together with information collected from other websites or services, to provide more relevant advertising.
We will only use Marketing cookies and similar technologies where you have provided the appropriate consent through our cookie settings. You can withdraw or change your consent at any time.
Marketing cookies and similar technologies used on our websites are:
Name of vendor |
Duration |
Type |
Description |
| Google Remarketing |
Persistent |
Third party
|
To facilitate post-visit advertising with those who have visited or interacted with our website to encourage return visits. |
| Facebook Conversion |
Persistent: 30 days |
Third party
|
Facebook pixels on certain pages of our website for conversion tracking. This lets us optimise our Facebook advertising accordingly to show ads to people to whom it would be of more interest. |
| Microsoft Advertising |
Persistent: 1 year |
Third party
|
To facilitate post-visit advertising with those who have visited or interacted with our website to encourage return visits. |
When you first visit our website, you will be asked to choose how we use cookies.
By default, only strictly necessary cookies are set. These are required for the website to function and cannot be switched off.
You can choose to:
If you choose to accept all cookies, we may also use performance and functionality cookies to help improve your experience and understand how the website is used.
You can update your preferences at any time using the cookie settings option available on the website.
To make it easier for you to manage your cookie settings with us, we have provided you with the ability to manage your cookie preferences.
To do this locate the cookie icon or cookie policy at the bottom of our website and click the link to choose which categories you wish to allow.
If you want to disable all non-Necessary cookies, please be aware this may impact how some parts of the website function and some of the features described above when using strictly necessary, performance and functionality cookies will not be available to you.